Midori Software / Support日本語

Support

Questions, bug reports and requests are all welcome. Midori Software is one person, so a reply may take a little time — but every message is read.

Get in touch

support@midorisoft.dev

Replies usually go out within two business days.

For a bug report, please include your device and iOS version and what you were doing when it happened. That is usually enough to find the cause on the first try.

Common questions

When is Tapse coming out? Winter 2026. If that changes, it will be announced here.
Where is my tracked data stored? Only on your device. Nothing is sent to our servers. The privacy policy has the full detail.
Do I need an account? No. Tapse is designed not to hold any information that identifies you — no email address, no sign-up.
Will I lose my records if I change phones? Records are included in the standard iOS backup. You can also export everything to CSV or JSON at any time from Settings, and a JSON export covering “Everything” can be loaded into Tapse on your new phone (Settings → “Restore or delete your data”). Export stays free.
What does it cost? Tracking is free. Deeper use — long-run analysis and comparisons — is a paid Pro upgrade. Purchases and payment are handled by the App Store.
I would like a refund. App Store purchases are handled by Apple. Request a refund at reportaproblem.apple.com. If that does not work, write to us and we will help.
How do I delete everything? In Settings, open “Restore or delete your data”. You can delete your entries only, or everything including genres, activities and goals. Deleting the app also removes the data stored on your device.
Is there an Android version? Not yet. It will be considered after the iOS release.

About the business

Trading name: Midori Software
Location: Fujisawa, Kanagawa, Japan
Contact: support@midorisoft.dev
Business: Design, development and publishing of software
Prices and payment: As shown in the app and on the App Store. Payment is handled by the App Store.
Delivery: Available immediately once payment completes.

Our full postal address, telephone number and the name of the representative are disclosed on request, without delay. Write to support@midorisoft.dev and we will send them to you by email.